Our goal is to make your online party booking experience as trouble-free and enjoyable as possible. Here are some Frequently Asked Questions and Answers regarding booking your birthday party online.
Most asked Questions and Answers for booking a birthday party online:
Q: Is the time booked on the website the time we arrive?
A: No Sir/Ma’am, the time you select on the booking site will be the seating/serving time in the party room.
Q: What time should I tell guests to arrive?
Depending on what time you schedule the serving time in the party room, we recommend you and your guests arrive at least 45 minutes before to start skating. Example, serving time set for 1:45, arrive at 1:00 to start skating.
Q: How long can I schedule my party?
A: As long as the skate session you schedule for. Example, Saturday from 1:00-5:00. You can arrive at 1:00 and skate up until 5:00.
Q: I don’t know how many guests will show. Will I still have to pay for them, if I add them on the order?
A: Everything is viewed as a rough draft until the day of. we will keep an accurate headcount on the day of the party and you are only charge for the number of guests that arrive.
q: do parents bringing a child to a party have to pay to enter? What about grandparents or adult family members not skating?
a: They will not have to pay to enter. Only if they choose to skate. We will charge them separately at the door. They will not be included in your party total.
Q: How will you know what guests to include in my party?
A: Our cashier will keep an accurate count of all guests that are checking in for your party. Only the children invited are counted. Any sibling or adult that chooses to skate will have to pay for themselves at the door. You can also provide us with a list of names to be safe!
Q: How many additional pizzas will I need to add to my order for the additional guests?
A: You will only add additional pizzas to your order if you intend for your guests to have more than the one slice of pizza that we provide.
Q: How many guest can I invite to my party?
A: Our maximum seating capacity in all of our party rooms will accommodate 20 guests. Please, respect our policy and understand that WE WILL NOT SEAT MORE THAN 20 GUESTS IN A PARTY ROOM.
Q: What if I have more than 20 guests?
A: We understand that sometimes it is difficult to narrow down a large list of potential invites. But with respect to our room capacity, please refer to the above question and answer.
q: can i get extra cups for the parents while we are in the party room?
a: the party package that you are paying for will provide the paper products needed for the children seated in the party room. extra cups are available for an additional fee. your host will keep count of those and add to your final bill.
Q: Is the time booked on the website the time we arrive?
A: No Sir/Ma’am, the time you select on the booking site will be the seating/serving time in the party room.
Q: What time should I tell guests to arrive?
Depending on what time you schedule the serving time in the party room, we recommend you and your guests arrive at least 45 minutes before to start skating. Example, serving time set for 1:45, arrive at 1:00 to start skating.
Q: How long can I schedule my party?
A: As long as the skate session you schedule for. Example, Saturday from 1:00-5:00. You can arrive at 1:00 and skate up until 5:00.
Q: I don’t know how many guests will show. Will I still have to pay for them, if I add them on the order?
A: Everything is viewed as a rough draft until the day of. we will keep an accurate headcount on the day of the party and you are only charge for the number of guests that arrive.
q: do parents bringing a child to a party have to pay to enter? What about grandparents or adult family members not skating?
a: They will not have to pay to enter. Only if they choose to skate. We will charge them separately at the door. They will not be included in your party total.
Q: How will you know what guests to include in my party?
A: Our cashier will keep an accurate count of all guests that are checking in for your party. Only the children invited are counted. Any sibling or adult that chooses to skate will have to pay for themselves at the door. You can also provide us with a list of names to be safe!
Q: How many additional pizzas will I need to add to my order for the additional guests?
A: You will only add additional pizzas to your order if you intend for your guests to have more than the one slice of pizza that we provide.
Q: How many guest can I invite to my party?
A: Our maximum seating capacity in all of our party rooms will accommodate 20 guests. Please, respect our policy and understand that WE WILL NOT SEAT MORE THAN 20 GUESTS IN A PARTY ROOM.
Q: What if I have more than 20 guests?
A: We understand that sometimes it is difficult to narrow down a large list of potential invites. But with respect to our room capacity, please refer to the above question and answer.
q: can i get extra cups for the parents while we are in the party room?
a: the party package that you are paying for will provide the paper products needed for the children seated in the party room. extra cups are available for an additional fee. your host will keep count of those and add to your final bill.
- please keep in mind that the rooms will not accommodate the adults attending the party. the rooms are only large enough for the seated invited guests.
- respectfully, we do request that you not serve parents outside of the party room due to congested areas and the interruption of the flow of traffic. cake, cupcakes, cookies, anything to that nature will not permitted outside of the party rooms at any time!